“KEYS TO COMMUNICATION” (REAL CASE)- 20 -Participants- 2-hour session Twenty participants were divided into teams. The process was working on two tools- LUV & ACE KEY LEARNINGS 1.      Communication – 10/20 ( 50% of the participants) ·         If confused by why a person said something, ask them- what makes you say that ·         How open and willing people are to share once the platform/opportunity is there ·         To be a good listener ·         “Where” to focus and