Coach Families HOW TO USE our practical tools immediately to transform dificult situations into POSITIVE OUTCOMES. Learn, Understand, Practice THE TOOLS Something to THINK ABOUT - HOW DO YOU LISTEN when faced with a difficult situation? I use to jump in to fix someone's problem and there were many times I reacted to what was said. HARD LESSON - when faced with a family member who is frustrated with you and saying you don't listen. The tone of their voice sets you off to reac